© 2011 Sixhills Consulting LtdIP Messaging• IP messaging (also called Unified Messaging) consists of a variety of value-added applications, e.g.,– speech recognition– voice recording– email integration– text into speech– contact centre routing• Unified messaging concept gradually being replaced by Unified Communications• Ability to access messages from different services in a number of ways– listen to e-mail on phones– send voice mails by e-mailPSTNIPTServerSpeech recognitionE-mail ServerVoice recordingE-mail integrationIntelligentRoutingExternal partiesText to SpeechInformation Technology Sourcing FundamentalsP8
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