© 2011 Sixhills Consulting LtdEnd-to-End Information Technology Services End-State Vision - ExampleHigh Level Architecture and ServicesUser SitesVendor IaaS* UtilitiesADMGlobal NetworkDCsDCsADMKey ComponentsEnd User Services (outsourced)• Pervasive end-to-end managed services with well-defined targets (and output pricing)• Hosted email (commodity)• Hosted Intranet and collaboration• Managed print services• Managed desktop and supportApplication Services (outsourced) • Application support and operations• Application DevelopmentService Management Integration (outsourced)• Global Service Desk• E2E Service management• Service Development & TransitionNetworks and Telephony (outsourced)• Global data network• Global telephony• Video and voice conferencing• Unified communications (voicemail, etc.)Enterprise Computing (outsourced)• Computing, Storage and supporting services – hosted in Customer and/or Vendor data centres• “Cloud” computing – vendor IaaSservicesConfer-enceApplic-ationsEmailIntranetTele-phonyEmail and Collaboration SaaS*End-to-end ServicesService DeskService Management*SaaS = Software as a Service; IaaS = Infrastructure as a Service, providing computing and storageClient Organisation• Business & IT Alignment• IT Strategy & Enterprise Architecture• Demand Mgmt• Vendor ManagementInformation Technology Sourcing FundamentalsP1
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