© 2004 Sixhills Consulting Perspectives on Technology OutsourcingIn the end-state, various functions become part of the extended enterprise and so candidates for outsourcing in some formCore FunctionsCritical InfrastructureExtended Enterprise• Brand Management– Product Development and Positioning– Advertising Strategy• Information Management– Product Targeting– Risk Management• Database Management and Modelling• Serving Capability for Critical Customers• Integration Skills• Performance Measurement• Vendor ManagementPrintingand Mailing•Statements•Direct Mail Production•Letters•Payroll Administration•Benefits CommunicationsData Processing•Data Centre•Distributed SystemsSystems Integration•Legacy MaintenanceTelecom Network•Data Network•Voice TrafficPhone Servicing•Tele-marketing•Customer Service•Benefits Admin.DataCapture and Processing•Applications Processing•Remittance Processing•Disputes•AP Processing•HR Evaluation ProcessingOther•PR•Facilities Management•Commercial Production•Media BuyingRethinking the End StateIllustrativeOutsourcing candidatesStrategic partnership candidates?Keep in-house•New Apps DevelopmentP6
< Page 6 | Page 8 >