© 2004 Sixhills Consulting Perspectives on Technology OutsourcingIII. Market Disciplined• Air Courier• Messenger• Stationery Supplies• Airlines• Hotels• Restaurants• Graphic Services• Commercial Print• PC• Temps• Advertising Production• Media• Car Service• Subscriptions• Property Management• Employee Relocation• Training• BenefitsII. Internal Shared• Compliance• Financial/Business Controllership• Fraud ManagementIV. Critical Shared• Standard– Mainframe/Midrange– Telecommunications– Card Processing• Custom– Contract Programming– Market Data– Application DevelopmentI. ‘Single Entity’ Driven• Corporate– Audit– Statutory/Regulatory Reporting– Community Relations– Risk Management• Business– Credit Management…based on their underlying demand and supply drivers Approach for Resource CategoriesNot Exhaustive• Coordinated procurement– commodity-like resource– competitive market dynamics– low switching costs– need for quality, but low customisation• Shorter-term supplier arrangements• Services/products provided by an internal group• Outsourcing not feasible/ desirable in current context• Resource demand concentrated in one business group• Resources controlled by the business groups or coordinated for a devolved corporate function• Resource is ‘critical’ to one or several businesses• Some businesses may have a ‘special’ need that requires customisation• Limited number of suppliers• ‘Strategic’ relationshipsP4
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